You were calm, supportive, and positive in your demeanor. I noticed that you were good about keeping your facial expressions mostly neutral when I was sharing vulnerably, but I still felt your kindness and support. You also did a good job of being thoughtful in your responses, taking a pause before responding and avoiding qualifying statements/opinions. I felt that you really listened to what I had to say, and therefore, the questions you asked me and suggestions you made were very tailored to me. It felt like we were working together, more collaborative than instructive. I walked away feeling empowered and excited for making changes.

Our session felt like I was talking to a trusted long-time friend. Melissa, you are an excellent listener! Your tone is very comforting and reassuring. After listening, you were able to ask questions and provide comments that led me to clarity on the root of some concerns mentioned. Finally, the actionable steps and useful tips to plan/schedule make me more confident in the goal that I am working toward.

Empathy, clarity, patience, a good listening ear, interpretation, interpolation, revelation, a safe space, professionalism, joy, a sense of calm, genuineness, relatability, strength and support, encouragement to be who I am and yet be all I can be. I knew I was being heard and she made me feel like I could do absolutely anything, like I was championed and made arrangements to follow up so I don’t get off track. She called me phenomenal but that’s pretty much what she is as well. 12 out of 10 recommend.